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Privacy Policy
Last updated: May 2026
1. Introduction
NALATEQ (Pty) Ltd is a South African technology company providing
enterprise software development, AI solutions, cloud migration, and
data engineering services. We are committed to protecting your
privacy and handling your personal information responsibly and lawfully,
in accordance with the Protection of Personal Information Act, 2013
(POPIA) and other applicable data protection laws.
This Privacy Policy explains what personal information we collect,
why we collect it, how we use and share it, and the rights you have
when you visit our website (www.nalateq.co.za) or otherwise engage
with us.
2. Who We Are (Responsible Party)
The responsible party for the processing of your personal information is:
3. Information We Collect
We only collect personal information that is necessary for the
purposes described in this policy. Depending on how you interact with us,
we may collect:
- Contact details: name, surname, email address, telephone number, company or organisation name, and whether you contact us as a company or private individual.
- Enquiry details: the subject of your enquiry, the service or package you are interested in, and the contents of any message you submit through our forms.
- Project and engagement information: information you share with us during discovery calls, proposals, or while we deliver services.
- Technical and usage information: IP address, browser type, device information, pages visited, referring URLs, and similar information collected automatically through cookies and similar technologies.
4. Why We Collect Your Information
We collect and process your personal information for the following legitimate business purposes:
- To respond to your enquiries submitted via our contact forms or discovery call modal.
- To provide quotations, proposals and information about our services and pricing packages.
- To deliver, manage and support the software development, cloud, data engineering and managed application services we provide.
- To invoice clients and manage payments for initial builds, annual hosting and monthly managed application fees.
- To communicate with you about your project, account, service updates, security matters or policy changes.
- To improve our website, services and customer experience, including through analytics and performance monitoring.
- To prevent fraud, spam and abuse of our forms and services, and to maintain the security of our systems.
- To comply with legal, regulatory, tax and accounting obligations applicable to NALATEQ in South Africa.
5. Legal Basis for Processing
We process your personal information on one or more lawful bases recognised under POPIA:
- Your consent, where required (for example, submitting an enquiry form).
- The performance of, or steps taken to enter into, a contract with you or your organisation.
- Compliance with a legal obligation.
- The legitimate interests pursued by NALATEQ or a third party, provided these are not overridden by your rights.
6. How We Share Your Information
We do not sell your personal information. We may share it only with:
- Trusted service providers who support our operations under confidentiality and data protection obligations.
- Professional advisors such as auditors, accountants and legal advisors, where necessary.
- Regulators, law enforcement or authorities where required by law or to protect our legal rights.
7. Cross-Border Transfers
Some service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure your information is protected by adequate safeguards consistent with POPIA.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, reporting, dispute resolution, and agreement enforcement purposes.
9. Security of Your Information
NALATEQ implements technical and organisational security measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure.
10. Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse traffic. You can control or disable cookies through your browser settings, but doing so may affect site functionality.
11. Your Rights
Subject to applicable law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of inaccurate or outdated information.
- Object to or restrict the processing of your personal information.
- Withdraw your consent where processing is based on consent.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at sibusiso@nalateq.co.za.
12. Children's Privacy
Our website and services are not directed to children under the age of 18 and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. The most current version will always be available on this page with the "Last updated" date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact: